Delivery & Returns Policy

Delivery Policy

At AF Bazzar, we strive to provide the fastest and most reliable delivery experience for all our users. Our delivery mechanisms vary based on the type of product you purchase.

• Digital Purchases: We guarantee instant delivery. Upon successful payment, your digital goods (software, templates, documents, etc.) will be immediately accessible in your account dashboard and a download link will be sent directly to your registered email address.
• Physical Purchases: The delivery of physical goods is an ongoing process. Delivery timelines depend heavily on the seller's location and the destination address. Once your order is dispatched, you will receive tracking information to monitor your shipment's status. Standard domestic shipping typically takes between 3 to 7 business days.

Returns & Exchange Policy

We are committed to customer satisfaction, but due to the nature of our dual marketplace, our return policies are strictly categorized.

• Digital Products: There are absolutely no returns nor refunds under any circumstances for digital products once they have been downloaded or accessed. However, our dedicated support team is available to assist you with any technical issues. In rare cases where a product is proven to be defective or misrepresented, our support team may facilitate an exchange or store credit if the issue is verified to be correct.
• Physical Products: Returns and exchanges for physical items depend entirely on the delivered status of the product. If you wish to request a return or exchange due to damage, defect, or receiving the wrong item, you must report the issue within 6 hours of the delivery timestamp. Any requests made after this 6-hour window will not be honored.

If you have any questions or concerns regarding these policies, please reach out to our support team at [email protected].